Advice Caseworker (Maternity Cover)
Would you like the opportunity to provide advice, casework and representation to students?
Working within an inclusive, empowering and aspirational culture, you’ll play a key role in providing specialist advice and representation to students at Manchester Met. As an Advice Centre Caseworker, you will support individual students through complex and often challenging situations, helping them to understand their rights, navigate systems, and achieve fair outcomes. This is a rewarding opportunity to make a real difference to students’ lives as part of a supportive, values‑driven team.
Working within our professionally recognised Advice Centre, you will:
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Provide confidential, impartial advice and support to students on a wide range of issues, including:
- Student funding and finance
- Disability benefits
- Housing
- Academic matters such as appeals, complaints and misconduct
Deliver advice through multiple channels, including face-to-face, telephone, email, and Microsoft Teams, adapting your approach to suit individual needs.
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Manage casework efficiently and effectively, including drafting correspondence and negotiating with third-party organisations on students’ behalf.
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Act as a representative and advocate for students at meetings, hearings and tribunals, both within the University and externally. Cases may include issues such as discrimination, academic misconduct, or sexual violence.
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Work collaboratively as part of a supportive, passionate team focused on improving outcomes for students.
What Are We Looking For?
We’re looking for someone who has:
- Experience of advice work, including providing casework and/or representation at hearings or tribunals.
- The ability to locate, interpret and apply information resources and legislation, and explain these clearly to students.
- Significant experience of providing confidential, impartial and non-judgemental advice.
- A flexible, client‑focused approach to work.
- Excellent interpersonal skills, with the ability to build strong relationships and work effectively with people at all levels.
- An empathic, approachable manner and a strong commitment to supporting students
Salary: Grade B (£31,104 to 34,199)
Contract: 12 month fixed term contract (maternity cover)
Hours: Standard hours are 37 hours per week. These can be worked flexibly, and we are happy to discuss part-time hours and alternative working patterns.
Location: The Union, Manchester Metropolitan University
Eligibility: Eligible to work in the UK
Application Closing Date: 12pm Monday 25th May
Interview Date: Week commencing 1st June
